Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information (name, email, password)
• Property details you add to the platform
• Guest communication data you import
• Integration credentials (Smoobu, Nuki, etc.)

2. How We Use Your Data

Your data is used to:

• Provide and improve the GuestHive service
• Train AI models to better respond to guest inquiries
• Send service-related notifications
• Analyze usage patterns to improve the platform

3. Data Sharing

We do not sell your personal data. We may share data with:

• AI service providers (Anthropic) for processing - anonymized where possible
• Third-party integrations you explicitly connect (Smoobu, Nuki, etc.)
• Law enforcement if legally required

4. Data Security

We implement industry-standard security measures:

• Encrypted data transmission (HTTPS)
• Secure password hashing
• API key encryption at rest
• Regular security audits

5. Your Rights (GDPR)

If you're in the EU, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to data processing

6. Cookies

We use essential cookies for authentication. No tracking cookies are used during the beta period.

7. Contact

Data protection questions? Contact us at support@guesthive.ai